How to update your account details or change your password

Once you are logged into your account, you can update your personal information, manage marketing preferences, and change your password at any time from your dashboard.
How to Access Your Profile

1. Look at the top right corner of the website header.
2. Click on the "Hi, [Your Name]" link, which features a head and shoulders user icon.
3. This will open your dashboard. From the left-hand navigation menu, click on the My Details tab
   
   

Updating Your Profile Information
Under the Your Profile section, you can freely edit and update the following fields:

• First Name & Last Name
• Email Address (This will update where you receive order confirmations and invoices)
• Telephone Number
• Company Name

⚠️ What is the "Reference" field?
You will notice a greyed-out box labeled Reference. This is your unique Sage backend account reference code which safely links your website profile to our internal systems. Because it controls your trade terms and pricing tiers, this field cannot be changed by users. If this reference looks incorrect, please contact us at sales@remora.net.

How to Change Your Password
On the top right of the profile page, you will see a dropdown menu labeled Change password.

1. Click the Change password dropdown to expand it.
2. Enter your current password, followed by your new chosen password.
3. Save your changes.

Managing Your Preferences & Settings
At the bottom of the page, you will find two important checkboxes regarding your communication and account support preferences:

• Newsletter & Offers:
  
  • “Yes! I would like to receive updates about special offers, products, promotions and events.”
  • Check this box if you want to stay updated on our latest product arrivals, trade promotions, and exclusive stock events. You can view our Privacy Policy via the link next to it.
• Support Assistance:
  
  • “Opt-out of Support Assistance”
  • By default, leaving this box unchecked allows our technical support team to temporarily access your account on your behalf if you ever encounter a technical glitch or ordering issue. Selecting this box means you opt-out, and our team will not be able to log in to see what is happening on your screen to assist you.

Additional Account Options
From this same screen, you can also access:

• EU VAT Number: Click this dropdown on the right to update your corporate tax registration details.
• Your Credit Details: View your current trade credit parameters and account terms.

Important: Once you have made any changes to your text fields, password, or checkboxes, don't forget to click the blue ✓ Update Details button at the very bottom of the page to save your work!